"~50% of pages to physicians interrupt direct patient care."Same issue in IT workflow? Lack of focus on user perception = bad UX.#POWHIT
Systems oriented toward 'hardcoded' rules treat users like machines. Workflows engines are 'softcoded' & can adapts to users needs. #POWHIT
That raises an issue of using softcoded workflows - it means having workflow expertise embedded within the organization somehow.#POWHIT
Consider: What good is IT or Healthcare workflow automation if create yet another silo & resistance in the organization?#POWHIT
The worst time I had w/ IT automation was being at mercy of a poorly designed workflow system designed by a paranoid control freak.#POWHIT
TL;DR: unlocking potential of a workflow: need to have a culture that resists silos and recognizes / listens to people on frontline.#POWHIT
