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allow me to indulge for a second about one beautiful word in the tv show The Bear: "heard" "heard" is used by kitchen workers to improve coordination. it's like "message received". reduces miscommunication. - "burger and fries for table 7" - "heard!" but in the show they exapt it, out of the kitchen and into their interpersonal relationships. I share something heavy and you say "heard" "heard." period. no ritualised performance of empathic listening. no defensiveness. no advice. just a decisive "heard" it's solid af
@RichDecibels This is often how I respond to feedback from my team! Along with gratitude for the honesty. Feels good to just nod and let them know it was received instead of trying to explain why whatever it was happened
@RichDecibels Do commercial kitchens really do that? I thought instead of "heard" (zero bits of information), they would actually repeat back what it is that they heard (e.g. "spaghetti and meatballs, no cheese"). "Heard" is pretty much the only thing I could say when I have indeed not heard.