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As a giant platform, Twitter's issues are never straightforward. Take pseudonymous accounts, which can help whistleblowers and journalists who might fear for their career or even their life under certain regimes, but also allows others to spread abuse and harassment
Thus it's not clear on how to handle pseudonymous accounts. In addressing this issue, Twitter again reached out for help. They spoke to both online harassment organizations and free-speech organizations like the ACLU, to try to strike the right balance
Another way in which @jack seems humble, is that he doesn't really claim credit for creating Twitter. Instead he says Twitter was invented by the people -- users were the ones who came up with the hashtag and @'ing. Twitter just noticed and built those out into real capabilities
“What we want to incentivize more is we want more people contributing things back to the network. I know it doesn’t feel like this on Twitter, but my ideal is someone walks away from Twitter learning something entirely new."-@jack
(I noticed recently that Twitter mobile now makes your number of Tweets more prominent. As far as metrics go, I think this is incentivizing the right thing: it's incentivizing participation and contribution, rather than popularity.) https://t.co/9XxqezA4S2
But incentives are still mostly skewed negatively:1. "Right now, we do incentivize a lot of echo chambers because we don’t make it easy to follow a lot of interesting topics, only accounts"(Speculation: Twitter will add the ability to follow hashtags soon)
...A lot of folks just will not follow accounts that have a completely different perspective. If instead you follow the hashtag, 95% of the comments would show that perspective, but there’s a few that would not. We don’t make it easy for anyone to do that."
Right now, avoiding echo chambers takes self-awareness and restraint:https://t.co/I6uRUyRERZ
More questions @jack is chewing on:- How do we identify credible voices within a particular domain? If you’re an expert on some topic, how do we recognize that in real-time and showcase that to provide more context to who you’re talking to?(I wonder what this will look like!)