Community Archive

🧵 View Thread

🧵 Thread (8 tweets)

Placeholder
Patrick McKenzie@patio11• over 1 year ago

Worth noting, apropos of the occasional discourses about getting customer service via Twitter, that the entire U.S. government has a blessed side channel. It is calling your Congressman’s office.

1.4K 74
8/24/2024
Placeholder
Patrick McKenzie@patio11• over 1 year ago
Replying to @patio11

Can’t get a passport? Call and talk to Constituent Services. They do this all the time. Immigration issue? Half their caseload. Tax issue? They will happily bug the IRS on your behalf.

341 3
8/24/2024
Placeholder
Patrick McKenzie@patio11• over 1 year ago
Replying to @patio11

It’s also typically staffed by people who are far better educated and higher agency than frontline workers in most frequent flier agencies. This is not an accident.

338 1
8/24/2024
Placeholder
Patrick McKenzie@patio11• over 1 year ago
Replying to @patio11

“This is obviously for big donors.” No Constituent Services never meets donors, though they do pick up on cues like apparent social class. The one the process is most optimized for is “likely voter and/or politically engaged person.”

334 2
8/24/2024
Placeholder
Patrick McKenzie@patio11• over 1 year ago
Replying to @patio11

(“Who could cause to be written in the local newspaper any words saying this office had an opportunity to resolve this problem but didn’t.”)

267 1
8/24/2024
Placeholder
Patrick McKenzie@patio11• over 1 year ago
Replying to @patio11

“And the agencies must hate this.” Oh no many of them have a dedicated 1-800 number for Congressional offices. Thoroughly incentive compatible, right.

324 0
8/24/2024
Placeholder
Anthony Castrio@AnthonyCastrio• over 1 year ago
Replying to @patio11

@patio11 representation! literally what we fought the revolution for

1 0
8/24/2024
Placeholder
Dr. Benjamin Kondraki@doctorkondraki• over 1 year ago
Replying to @patio11

@patio11 call your representative's staffers' lovers

0 0
8/25/2024